Opportunity gone in a flash: Measurement of e-commerce service failure and justice with recovery as a source of e-loyalty

Saini Das, Abhishek Mishra, Dianne Cyr. Opportunity gone in a flash: Measurement of e-commerce service failure and justice with recovery as a source of e-loyalty. Decision Support Systems, 125, 2019. [doi]

References

No references recorded for this publication.

Cited by

No citations of this publication recorded.