Thomas H. Davenport, Jeanne Harris, Susan Cantrell. Enterprise systems and ongoing process change. Business Proc. Manag. Journal, 10(1):16-26, 2004. [doi]
@article{DavenportHC04,
title = {Enterprise systems and ongoing process change},
author = {Thomas H. Davenport and Jeanne Harris and Susan Cantrell},
year = {2004},
doi = {10.1108/14637150410518301},
url = {http://dx.doi.org/10.1108/14637150410518301},
researchr = {https://researchr.org/publication/DavenportHC04},
cites = {0},
citedby = {0},
journal = {Business Proc. Manag. Journal},
volume = {10},
number = {1},
pages = {16-26},
}