Andrew M. Dearden, Derek G. Bridge. Choosing a reasoning style for knowledge based system: lessons from supporting a help desk. Knowledge Eng. Review, 8(3):201-222, 1993. [doi]
@article{DeardenB93,
title = {Choosing a reasoning style for knowledge based system: lessons from supporting a help desk},
author = {Andrew M. Dearden and Derek G. Bridge},
year = {1993},
doi = {10.1017/S0269888900000199},
url = {http://dx.doi.org/10.1017/S0269888900000199},
researchr = {https://researchr.org/publication/DeardenB93},
cites = {0},
citedby = {0},
journal = {Knowledge Eng. Review},
volume = {8},
number = {3},
pages = {201-222},
}