'The trivial tickets build the trust': a co-design approach to understanding security support interactions in a large university - researchr publication authors

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Albesë Demjaha, David J. Pym, Tristan Caulfield, Simon Parkin. 'The trivial tickets build the trust': a co-design approach to understanding security support interactions in a large university. J. Cybersecurity, 10(1), January 2024. [doi]

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