Handling Consumer Messages on Social Networking Sites: Customer Service or Privacy Infringement?

Joris Demmers, Willemijn M. van Dolen, Jesse W. J. Weltevreden. Handling Consumer Messages on Social Networking Sites: Customer Service or Privacy Infringement?. Int. J. Electronic Commerce, 22(1):8-35, 2018. [doi]

Authors

Joris Demmers

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Willemijn M. van Dolen

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Jesse W. J. Weltevreden

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