User Satisfaction Estimation with Sequential Dialogue Act Modeling in Goal-oriented Conversational Systems

Yang Deng 0002, Wenxuan Zhang, Wai Lam, Hong Cheng 0001, Helen Meng. User Satisfaction Estimation with Sequential Dialogue Act Modeling in Goal-oriented Conversational Systems. In Frédérique Laforest, Raphaël Troncy, Elena Simperl, Deepak Agarwal, Aristides Gionis, Ivan Herman, Lionel Médini, editors, WWW '22: The ACM Web Conference 2022, Virtual Event, Lyon, France, April 25 - 29, 2022. pages 2998-3008, ACM, 2022. [doi]

Authors

Yang Deng 0002

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Wenxuan Zhang

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Wai Lam

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Hong Cheng 0001

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Helen Meng

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