Walking on air or hopping mad? Understanding the impact of emotions, sentiments and reactions on ratings in online customer reviews of mobile apps

Suparna Dhar, Indranil Bose. Walking on air or hopping mad? Understanding the impact of emotions, sentiments and reactions on ratings in online customer reviews of mobile apps. Decision Support Systems, 162:113769, 2022. [doi]

Authors

Suparna Dhar

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Indranil Bose

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