Yixin Diao, Joseph L. Hellerstein, Sujay S. Parekh. Using fuzzy control to maximize profits in service level management. IBM Systems Journal, 41(3):403-420, 2002. [doi]
@article{DiaoHP02,
title = {Using fuzzy control to maximize profits in service level management},
author = {Yixin Diao and Joseph L. Hellerstein and Sujay S. Parekh},
year = {2002},
url = {http://researchweb.watson.ibm.com/journal/sj/413/diao.html},
researchr = {https://researchr.org/publication/DiaoHP02},
cites = {0},
citedby = {0},
journal = {IBM Systems Journal},
volume = {41},
number = {3},
pages = {403-420},
}