Stephan Diederich, Alfred Benedikt Brendel, Lutz M. Kolbe. Designing Anthropomorphic Enterprise Conversational Agents. Business & Information Systems Engineering, 62(3):193-209, 2020. [doi]
@article{DiederichBK20,
title = {Designing Anthropomorphic Enterprise Conversational Agents},
author = {Stephan Diederich and Alfred Benedikt Brendel and Lutz M. Kolbe},
year = {2020},
doi = {10.1007/s12599-020-00639-y},
url = {https://doi.org/10.1007/s12599-020-00639-y},
researchr = {https://researchr.org/publication/DiederichBK20},
cites = {0},
citedby = {0},
journal = {Business & Information Systems Engineering},
volume = {62},
number = {3},
pages = {193-209},
}