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Bruna Diirr, Renata Mendes de Araujo, Claudia Cappelli. Talking about Public Service Processes. In Efthimios Tambouris, Ann Macintosh, Hans de Bruijn, editors, Electronic Participation - Third IFIP WG 8.5 International Conference, ePart 2011, Delft, The Netherlands, August 29 - September 1, 2011. Proceedings. Volume 6847 of Lecture Notes in Computer Science, pages 252-261, Springer, 2011. [doi]

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