Gregory Dobson, Arvind Sainathan. On the impact of analyzing customer information and prioritizing in a service system. Decision Support Systems, 51(4):875-883, 2011. [doi]
@article{DobsonS11,
title = {On the impact of analyzing customer information and prioritizing in a service system},
author = {Gregory Dobson and Arvind Sainathan},
year = {2011},
doi = {10.1016/j.dss.2011.02.006},
url = {http://dx.doi.org/10.1016/j.dss.2011.02.006},
researchr = {https://researchr.org/publication/DobsonS11},
cites = {0},
citedby = {0},
journal = {Decision Support Systems},
volume = {51},
number = {4},
pages = {875-883},
}