Su Dong, Monica S. Johar, Ram L. Kumar. A Benchmarking Model for Management of Knowledge-Intensive Service Delivery Networks. J. of Management Information Systems, 28(3):127-160, 2012. [doi]
@article{DongJK12-0,
title = {A Benchmarking Model for Management of Knowledge-Intensive Service Delivery Networks},
author = {Su Dong and Monica S. Johar and Ram L. Kumar},
year = {2012},
url = {http://www.jmis-web.org/articles/v28_n3_p127/index.html},
researchr = {https://researchr.org/publication/DongJK12-0},
cites = {0},
citedby = {0},
journal = {J. of Management Information Systems},
volume = {28},
number = {3},
pages = {127-160},
}