Service, quality and human factors - researchr publication bibtex

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Colin G. Drury. Service, quality and human factors. AI Soc., 17(2):78-96, 2003. [doi]

@article{Drury03,
  title = {Service, quality and human factors},
  author = {Colin G. Drury},
  year = {2003},
  doi = {10.1007/s00146-003-0248-z},
  url = {http://dx.doi.org/10.1007/s00146-003-0248-z},
  tags = {human factors},
  researchr = {https://researchr.org/publication/Drury03},
  cites = {0},
  citedby = {0},
  journal = {AI Soc.},
  volume = {17},
  number = {2},
  pages = {78-96},
}

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