Alexander N. Dudin, Che Soong Kim, Olga S. Dudina, Sergey Dudin. Multi-server queueing system with a generalized phase-type service time distribution as a model of call center with a call-back option. Annals OR, 239(2):401-428, 2016. [doi]
@article{DudinKDD16,
title = {Multi-server queueing system with a generalized phase-type service time distribution as a model of call center with a call-back option},
author = {Alexander N. Dudin and Che Soong Kim and Olga S. Dudina and Sergey Dudin},
year = {2016},
doi = {10.1007/s10479-014-1626-2},
url = {http://dx.doi.org/10.1007/s10479-014-1626-2},
researchr = {https://researchr.org/publication/DudinKDD16},
cites = {0},
citedby = {0},
journal = {Annals OR},
volume = {239},
number = {2},
pages = {401-428},
}