Joseph S. Dumas. Stimulating change through usability testing. ACM SIGCHI Bull., 21(1):37-44, 1989. [doi]
@article{Dumas89, title = {Stimulating change through usability testing}, author = {Joseph S. Dumas}, year = {1989}, doi = {10.1145/67880.67884}, url = {https://doi.org/10.1145/67880.67884}, researchr = {https://researchr.org/publication/Dumas89}, cites = {0}, citedby = {0}, journal = {ACM SIGCHI Bull.}, volume = {21}, number = {1}, pages = {37-44}, }