A New Metric-Based Approach for the Evaluation of Customer Satisfaction in the IT Area

Reiner R. Dumke, Cornelius Wille. A New Metric-Based Approach for the Evaluation of Customer Satisfaction in the IT Area. In Reiner R. Dumke, Alain Abran, editors, New Approaches in Software Measurement, 10th International Workshop, IWSM 2000, Berlin, Germany, October 4-6, 2000, Proceedings. Volume 2006 of Lecture Notes in Computer Science, pages 183-195, Springer, 2000. [doi]

References

No references recorded for this publication.

Cited by

No citations of this publication recorded.