Jorge Duque, João Varajão, Vitor Filipe, Maria Manuela Cruz-Cunha. Customer Relationship Management Systems - Reasons Why Many Municipalities Do Not Have Them. In João Eduardo Quintela Varajão, Maria Manuela Cruz-Cunha, Goran D. Putnik, António Trigo, editors, ENTERprise Information Systems - International Conference, CENTERIS 2010, Viana do Castelo, Portugal, October 20-22, 2010, Proceedings, Part I. Volume 109 of Communications in Computer and Information Science, pages 131-137, Springer, 2010. [doi]
@inproceedings{DuqueVFC10,
title = {Customer Relationship Management Systems - Reasons Why Many Municipalities Do Not Have Them},
author = {Jorge Duque and João Varajão and Vitor Filipe and Maria Manuela Cruz-Cunha},
year = {2010},
doi = {10.1007/978-3-642-16402-6_14},
url = {http://dx.doi.org/10.1007/978-3-642-16402-6_14},
researchr = {https://researchr.org/publication/DuqueVFC10},
cites = {0},
citedby = {0},
pages = {131-137},
booktitle = {ENTERprise Information Systems - International Conference, CENTERIS 2010, Viana do Castelo, Portugal, October 20-22, 2010, Proceedings, Part I},
editor = {João Eduardo Quintela Varajão and Maria Manuela Cruz-Cunha and Goran D. Putnik and António Trigo},
volume = {109},
series = {Communications in Computer and Information Science},
publisher = {Springer},
isbn = {978-3-642-16401-9},
}