Laura Eboli, Gabriella Mazzulla. Relationships between rail passengers' satisfaction and service quality: a framework for identifying key service factors. Public Transport, 7(2):185-201, 2015. [doi]
@article{EboliM15,
title = {Relationships between rail passengers' satisfaction and service quality: a framework for identifying key service factors},
author = {Laura Eboli and Gabriella Mazzulla},
year = {2015},
doi = {10.1007/s12469-014-0096-x},
url = {http://dx.doi.org/10.1007/s12469-014-0096-x},
researchr = {https://researchr.org/publication/EboliM15},
cites = {0},
citedby = {0},
journal = {Public Transport},
volume = {7},
number = {2},
pages = {185-201},
}