Arthur Edwards, Dennis de Kool. Webcare in Public Services: Deliver Better with Less?. In Surya Nepal, Cécile Paris, Dimitrios Georgakopoulos, editors, Social Media for Government Services. pages 151-166, Springer, 2015. [doi]
@incollection{EdwardsK15,
title = {Webcare in Public Services: Deliver Better with Less?},
author = {Arthur Edwards and Dennis de Kool},
year = {2015},
doi = {10.1007/978-3-319-27237-5_8},
url = {http://dx.doi.org/10.1007/978-3-319-27237-5_8},
researchr = {https://researchr.org/publication/EdwardsK15},
cites = {0},
citedby = {0},
pages = {151-166},
booktitle = {Social Media for Government Services},
editor = {Surya Nepal and Cécile Paris and Dimitrios Georgakopoulos},
publisher = {Springer},
isbn = {978-3-319-27235-1},
}