Golnaz Elahi, Eric Yu, Maria Carmela Annosi. Modeling Knowledge Transfer in a Software Maintenance Organization - An Experience Report and Critical Analysis. In Janis Stirna, Anne Persson, editors, The Practice of Enterprise Modeling, First IFIP WG 8.1 Working Conference, PoEM 2008, Stockholm, Sweden, November 12-13, 2008. Proceedings. Volume 15 of Lecture Notes in Business Information Processing, pages 15-29, Springer, 2008. [doi]
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