David Ellis, Nigel Ford, Jonathan Furner. In search of the unknown user: indexing, hypertext and the world wide web. Journal of Documentation, 54(1):28-47, 1998. [doi]
@article{EllisFF98,
title = {In search of the unknown user: indexing, hypertext and the world wide web},
author = {David Ellis and Nigel Ford and Jonathan Furner},
year = {1998},
doi = {10.1108/EUM0000000007160},
url = {http://dx.doi.org/10.1108/EUM0000000007160},
researchr = {https://researchr.org/publication/EllisFF98},
cites = {0},
citedby = {0},
journal = {Journal of Documentation},
volume = {54},
number = {1},
pages = {28-47},
}