Anja Endmann, Daniela Keßner. User Journey Mapping - A Method in User Experience Design. i-com, 15(1):105-110, 2016. [doi]
@article{EndmannK16,
title = {User Journey Mapping - A Method in User Experience Design},
author = {Anja Endmann and Daniela Keßner},
year = {2016},
url = {http://www.degruyter.com/view/j/icom.2016.15.issue-1/icom-2016-0010/icom-2016-0010.xml},
researchr = {https://researchr.org/publication/EndmannK16},
cites = {0},
citedby = {0},
journal = {i-com},
volume = {15},
number = {1},
pages = {105-110},
}