Shervin Erfani, Victor B. Lawrence, Manu Malek. The management paradigm shift: Challenges from element management to service management. Bell Labs Technical Journal, 5(4):3-20, 2000. [doi]
@article{ErfaniLM00,
title = {The management paradigm shift: Challenges from element management to service management},
author = {Shervin Erfani and Victor B. Lawrence and Manu Malek},
year = {2000},
doi = {10.1002/bltj.2247},
url = {http://dx.doi.org/10.1002/bltj.2247},
researchr = {https://researchr.org/publication/ErfaniLM00},
cites = {0},
citedby = {0},
journal = {Bell Labs Technical Journal},
volume = {5},
number = {4},
pages = {3-20},
}