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Bewertung des Kundennutzens von Chatbots für den Einsatz im Servicedesk

André Espig, Nicole Klimpel, Franz Rödenbeck, Gunnar Auth. Bewertung des Kundennutzens von Chatbots für den Einsatz im Servicedesk. In Thomas Ludwig 0005, Volkmar Pipek, editors, Human Practice. Digital Ecologies. Our Future. 14. Internationale Tagung Wirtschaftsinformatik (WI 2019), February 24-27, 2019, Siegen, Germany. pages 817-831, University of Siegen, Germany / AISeL, 2019. [doi]

Authors

André Espig

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Nicole Klimpel

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Franz Rödenbeck

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Gunnar Auth

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