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Building an IT help desk: from zero to hero

Kristi Evans, W. Teresa Jones. Building an IT help desk: from zero to hero. In Cynthia A. Murnan, Kelly Wainwright, Chris Jones, editors, Proceedings of the 33rd Annual ACM SIGUCCS Conference on User Services 2005, Monterey, CA, USA, November 6-9, 2005. pages 68-74, ACM, 2005. [doi]

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Kristi Evans

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W. Teresa Jones

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