Alireza Faed. A conceptual model for interactivity, complaint and expectation for CRM. In 2010 International Conference on Computer Information Systems and Industrial Management Applications, CISIM, Krakow, Poland, October 8-10, 2010. pages 314-318, IEEE, 2010. [doi]
@inproceedings{Faed10,
title = {A conceptual model for interactivity, complaint and expectation for CRM},
author = {Alireza Faed},
year = {2010},
doi = {10.1109/CISIM.2010.5643641},
url = {http://dx.doi.org/10.1109/CISIM.2010.5643641},
researchr = {https://researchr.org/publication/Faed10},
cites = {0},
citedby = {0},
pages = {314-318},
booktitle = {2010 International Conference on Computer Information Systems and Industrial Management Applications, CISIM, Krakow, Poland, October 8-10, 2010},
publisher = {IEEE},
isbn = {978-1-4244-7817-0},
}