On-line help: are we tossing the users a life saver or an anchor?

A. Brady Farrand, Susan J. Wolfe. On-line help: are we tossing the users a life saver or an anchor?. In Dennis R. Wixon, editor, Posters and Short Talks of the 1992 SIGCHI Conference on Human Factors in Computing Systems, CHI 1992, Monterey, California, USA, May 3-7, 1992. pages 21, ACM, 1992. [doi]

@inproceedings{FarrandW92,
  title = {On-line help: are we tossing the users a life saver or an anchor?},
  author = {A. Brady Farrand and Susan J. Wolfe},
  year = {1992},
  doi = {10.1145/1125021.1125040},
  url = {http://doi.acm.org/10.1145/1125021.1125040},
  researchr = {https://researchr.org/publication/FarrandW92},
  cites = {0},
  citedby = {0},
  pages = {21},
  booktitle = {Posters and Short Talks of the 1992 SIGCHI Conference on Human Factors in Computing Systems, CHI 1992, Monterey, California, USA, May 3-7, 1992},
  editor = {Dennis R. Wixon},
  publisher = {ACM},
}