Joelle Faulks. Outsource this!: broaden support and reduce staff burnout. In Jennifer S. Whiting, Jayne Ashworth, Deborah Mateik, editors, Proceedings of the 32nd Annual ACM SIGUCCS Conference on User Services 2004, Baltimore, MD, USA, October 10-13, 2004. pages 227-231, ACM, 2004. [doi]
@inproceedings{Faulks04,
title = {Outsource this!: broaden support and reduce staff burnout},
author = {Joelle Faulks},
year = {2004},
doi = {10.1145/1027802.1027854},
url = {http://doi.acm.org/10.1145/1027802.1027854},
researchr = {https://researchr.org/publication/Faulks04},
cites = {0},
citedby = {0},
pages = {227-231},
booktitle = {Proceedings of the 32nd Annual ACM SIGUCCS Conference on User Services 2004, Baltimore, MD, USA, October 10-13, 2004},
editor = {Jennifer S. Whiting and Jayne Ashworth and Deborah Mateik},
publisher = {ACM},
isbn = {1-58113-869-5},
}