Michael Fellmann, Sebastian Hucke, Rüdiger Breitschwerdt, Oliver Thomas, Nadine Blinn, Michael Schlicker. Supporting Technical Customer Services with Mobile Devices: Towards an Integrated Information System Architecture. In Vallabh Sambamurthy, Mohan Tanniru, editors, A Renaissance of Information Technology for Sustainability and Global Competitiveness. 17th Americas Conference on Information Systems, AMCIS 2011, Detroit, Michigan, USA, August 4-8 2011. Association for Information Systems, 2011. [doi]
@inproceedings{FellmannHBTBS11-0,
title = {Supporting Technical Customer Services with Mobile Devices: Towards an Integrated Information System Architecture},
author = {Michael Fellmann and Sebastian Hucke and Rüdiger Breitschwerdt and Oliver Thomas and Nadine Blinn and Michael Schlicker},
year = {2011},
url = {http://aisel.aisnet.org/amcis2011_submissions/250},
researchr = {https://researchr.org/publication/FellmannHBTBS11-0},
cites = {0},
citedby = {0},
booktitle = {A Renaissance of Information Technology for Sustainability and Global Competitiveness. 17th Americas Conference on Information Systems, AMCIS 2011, Detroit, Michigan, USA, August 4-8 2011},
editor = {Vallabh Sambamurthy and Mohan Tanniru},
publisher = {Association for Information Systems},
}