David M. Ferrin, Richard P. Lavecchia. Customer Interfacing - Lessons Learned. In Winter Simulation Conference. pages 1347-1350, 1998. [doi]
@inproceedings{FerrinL98,
title = {Customer Interfacing - Lessons Learned},
author = {David M. Ferrin and Richard P. Lavecchia},
year = {1998},
url = {http://portal.acm.org/citation.cfm?id=293172.293484},
researchr = {https://researchr.org/publication/FerrinL98},
cites = {0},
citedby = {0},
pages = {1347-1350},
booktitle = {Winter Simulation Conference},
}