Personas como modelo de usuários de serviços de governo eletrônico - researchr publication authors

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Lucia Filgueiras, Plinio Thomaz Aquino Jr., Rodrigo Sakai, Álvaro Gregório Filho, Carlos Torres, Iara Barbarian. Personas como modelo de usuários de serviços de governo eletrônico. In Maria Cecília Calani Baranauskas, Oscar Mayora-Ibarra, editors, CLIHC '05, Proceedings of the 2005 Latin American Conference on Human-Computer Interaction, Cuernavaca, Mexico, October 23-26, 2005. pages 319-324, ACM, 2005. [doi]

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