Nagib Sabbag Filho, Rogério Rossi. Chatbot Based Solution for Supporting Software Incident Management Process. JSW, 15(3), 2020. [doi]
@article{FilhoR20,
title = {Chatbot Based Solution for Supporting Software Incident Management Process},
author = {Nagib Sabbag Filho and Rogério Rossi},
year = {2020},
doi = {10.17706/jsw.15.3.68-73},
url = {https://doi.org/10.17706/jsw.15.3.68-73},
researchr = {https://researchr.org/publication/FilhoR20},
cites = {0},
citedby = {0},
journal = {JSW},
volume = {15},
number = {3},
}