Dario Fiore, Matthias Baldauf, Christian Thiel. "Forgot your password again?": acceptance and user experience of a chatbot for in-company IT support. In Fabio Paternò, Giulio Jacucci, Michael Rohs, Carmen Santoro, editors, Proceedings of the 18th International Conference on Mobile and Ubiquitous Multimedia, MUM 2019, Pisa, Italy, November 26-29, 2019. ACM, 2019. [doi]
@inproceedings{FioreBT19,
title = {"Forgot your password again?": acceptance and user experience of a chatbot for in-company IT support},
author = {Dario Fiore and Matthias Baldauf and Christian Thiel},
year = {2019},
doi = {10.1145/3365610.3365617},
url = {https://doi.org/10.1145/3365610.3365617},
researchr = {https://researchr.org/publication/FioreBT19},
cites = {0},
citedby = {0},
booktitle = {Proceedings of the 18th International Conference on Mobile and Ubiquitous Multimedia, MUM 2019, Pisa, Italy, November 26-29, 2019},
editor = {Fabio Paternò and Giulio Jacucci and Michael Rohs and Carmen Santoro},
publisher = {ACM},
isbn = {978-1-4503-7624-2},
}