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PoliSe: Reinforcing Politeness Using User Sentiment for Customer Care Response Generation

Mauajama Firdaus, Asif Ekbal, Pushpak Bhattacharyya. PoliSe: Reinforcing Politeness Using User Sentiment for Customer Care Response Generation. In Nicoletta Calzolari, Chu-Ren Huang, Hansaem Kim, James Pustejovsky, Leo Wanner, Key-Sun Choi, Pum-Mo Ryu, Hsin-Hsi Chen, Lucia Donatelli, Heng Ji, Sadao Kurohashi, Patrizia Paggio, Nianwen Xue, Seokhwan Kim, YoungGyun Hahm, Zhong He, Tony Kyungil Lee, Enrico Santus, Francis Bond, Seung-Hoon Na, editors, Proceedings of the 29th International Conference on Computational Linguistics, COLING 2022, Gyeongju, Republic of Korea, October 12-17, 2022. pages 6165-6175, International Committee on Computational Linguistics, 2022. [doi]

Authors

Mauajama Firdaus

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Asif Ekbal

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Pushpak Bhattacharyya

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