Martin J. Fischer, David A. Garbin, A. Gharakhanian. Performance modeling of distributed automatic call distribution systems. Telecommunication Systems, 9(2):133-152, 1998.
@article{FischerGG98,
title = {Performance modeling of distributed automatic call distribution systems},
author = {Martin J. Fischer and David A. Garbin and A. Gharakhanian},
year = {1998},
tags = {modeling},
researchr = {https://researchr.org/publication/FischerGG98},
cites = {0},
citedby = {0},
journal = {Telecommunication Systems},
volume = {9},
number = {2},
pages = {133-152},
}