Simon Fong, Ho Si Meng. A web-based performance monitoring system for e-government services. In Jim Davies, Tomasz Janowski, editors, ICEGOV 2009, Proceedings of the 3rd International Conference on Theory and Practice of Electronic Governance, Bogota, Columbia, November 10-13, 2009. Volume 322 of ACM International Conference Proceeding Series, pages 74-82, ACM, 2009. [doi]