Denae Ford, Tom Zimmermann, Christian Bird, Nachiappan Nagappan. Characterizing Software Engineering Work with Personas Based on Knowledge Worker Actions. In 2017 ACM/IEEE International Symposium on Empirical Software Engineering and Measurement, ESEM 2017, Toronto, ON, Canada, November 9-10, 2017. pages 394-403, IEEE, 2017. [doi]
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