Compositional Modeling of Complex Systems: Contact Center Scenarios in OsMoSys

Giuliana Franceschinis, Marco Gribaudo, Mauro Iacono, Stefano Marrone, Nicola Mazzocca, Valeria Vittorini. Compositional Modeling of Complex Systems: Contact Center Scenarios in OsMoSys. In Jordi Cortadella, Wolfgang Reisig, editors, Applications and Theory of Petri Nets 2004, 25th International Conference, ICATPN 2004, Bologna, Italy, June 21-25, 2004, Proceedings. Volume 3099 of Lecture Notes in Computer Science, pages 177-196, Springer, 2004. [doi]

@inproceedings{FranceschinisGIMMV04,
  title = {Compositional Modeling of Complex Systems: Contact Center Scenarios in OsMoSys},
  author = {Giuliana Franceschinis and Marco Gribaudo and Mauro Iacono and Stefano Marrone and Nicola Mazzocca and Valeria Vittorini},
  year = {2004},
  url = {http://springerlink.metapress.com/openurl.asp?genre=article&issn=0302-9743&volume=3099&spage=177},
  tags = {modeling, composition},
  researchr = {https://researchr.org/publication/FranceschinisGIMMV04},
  cites = {0},
  citedby = {0},
  pages = {177-196},
  booktitle = {Applications and Theory of Petri Nets 2004, 25th International Conference, ICATPN 2004, Bologna, Italy, June 21-25, 2004, Proceedings},
  editor = {Jordi Cortadella and Wolfgang Reisig},
  volume = {3099},
  series = {Lecture Notes in Computer Science},
  publisher = {Springer},
  isbn = {3-540-22236-7},
}