Luiz Augusto Gago Franzese, Marcelo Moretti Fioroni, Paulo José de Freitas Filho, Rui Carlos Botter. Comparison of Call Center Models. In Ann Dunkin, Ricki G. Ingalls, Enver Yücesan, Manuel D. Rossetti, Ray Hill, Björn Johansson, editors, Proceedings of the 2009 Winter Simulation Conference, WSC 2009, Hilton Austin Hotel, Austin, TX, USA, December 13-16, 2009. pages 2963-2970, WSC, 2009. [doi]
@inproceedings{FranzeseFFB09,
title = {Comparison of Call Center Models},
author = {Luiz Augusto Gago Franzese and Marcelo Moretti Fioroni and Paulo José de Freitas Filho and Rui Carlos Botter},
year = {2009},
doi = {10.1109/WSC.2009.5429228},
url = {http://dx.doi.org/10.1109/WSC.2009.5429228},
tags = {meta-model, Meta-Environment},
researchr = {https://researchr.org/publication/FranzeseFFB09},
cites = {0},
citedby = {0},
pages = {2963-2970},
booktitle = {Proceedings of the 2009 Winter Simulation Conference, WSC 2009, Hilton Austin Hotel, Austin, TX, USA, December 13-16, 2009},
editor = {Ann Dunkin and Ricki G. Ingalls and Enver Yücesan and Manuel D. Rossetti and Ray Hill and Björn Johansson},
publisher = {WSC},
}