David Frohlich, Paul Drew, Andrew Monk. Management of Repair in Human-Computer Interaction. Human-Computer Interaction, 9(3-4):385-425, 1994. [doi]
@article{FrohlichDM94, title = {Management of Repair in Human-Computer Interaction}, author = {David Frohlich and Paul Drew and Andrew Monk}, year = {1994}, doi = {10.1080/07370024.1994.9667211}, url = {http://dx.doi.org/10.1080/07370024.1994.9667211}, researchr = {https://researchr.org/publication/FrohlichDM94}, cites = {0}, citedby = {0}, journal = {Human-Computer Interaction}, volume = {9}, number = {3-4}, pages = {385-425}, }