Simon Fuchs, Clemens Drieschner, Holger Wittges. Improving Support Ticket Systems Using Machine Learning: A Literature Review. In 55th Hawaii International Conference on System Sciences, HICSS 2022, Virtual Event / Maui, Hawaii, USA, January 4-7, 2022. pages 1-10, ScholarSpace, 2022. [doi]
@inproceedings{FuchsDW22,
title = {Improving Support Ticket Systems Using Machine Learning: A Literature Review},
author = {Simon Fuchs and Clemens Drieschner and Holger Wittges},
year = {2022},
url = {http://hdl.handle.net/10125/79570},
researchr = {https://researchr.org/publication/FuchsDW22},
cites = {0},
citedby = {0},
pages = {1-10},
booktitle = {55th Hawaii International Conference on System Sciences, HICSS 2022, Virtual Event / Maui, Hawaii, USA, January 4-7, 2022},
publisher = {ScholarSpace},
}