Marc Futterman, Judy Michaelson. Data Rules: How Mapping Technology Drives Better Customer Service. Public Library Quarterly, 31(2):141-152, 2012. [doi]
@article{FuttermanM12,
title = {Data Rules: How Mapping Technology Drives Better Customer Service},
author = {Marc Futterman and Judy Michaelson},
year = {2012},
doi = {10.1080/01616846.2012.684585},
url = {http://dx.doi.org/10.1080/01616846.2012.684585},
researchr = {https://researchr.org/publication/FuttermanM12},
cites = {0},
citedby = {0},
journal = {Public Library Quarterly},
volume = {31},
number = {2},
pages = {141-152},
}