Flavio Gaj. From System Management to Service Management. In 29th International Computer Measurement Group Conference, December 7-12, 2003, Dallas, Texas, USA, Proceedings. pages 701-715, Computer Measurement Group, 2003.
@inproceedings{Gaj03, title = {From System Management to Service Management}, author = {Flavio Gaj}, year = {2003}, researchr = {https://researchr.org/publication/Gaj03}, cites = {0}, citedby = {0}, pages = {701-715}, booktitle = {29th International Computer Measurement Group Conference, December 7-12, 2003, Dallas, Texas, USA, Proceedings}, publisher = {Computer Measurement Group}, }