Sharma Gajendra, Baoku Li. Customer satisfaction in Web 2.0 and information technology development. IT & People, 26(4):347-367, 2013. [doi]
@article{GajendraL13,
title = {Customer satisfaction in Web 2.0 and information technology development},
author = {Sharma Gajendra and Baoku Li},
year = {2013},
doi = {10.1108/ITP-12-2012-0157},
url = {http://dx.doi.org/10.1108/ITP-12-2012-0157},
researchr = {https://researchr.org/publication/GajendraL13},
cites = {0},
citedby = {0},
journal = {IT & People},
volume = {26},
number = {4},
pages = {347-367},
}