Need for Speed: The Impact of In-Process Delays on Customer Behavior in Online Retail

Santiago Gallino, Nil Karacaoglu, Antonio Moreno. Need for Speed: The Impact of In-Process Delays on Customer Behavior in Online Retail. Operations Research, 71(3):876-894, May 2023. [doi]

Authors

Santiago Gallino

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Nil Karacaoglu

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Antonio Moreno

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