Mike Gallivan, Chen Tao. The Development of IT Service Quality Standards in China. In Rudy Hirschheim, Armin Heinzl, Jens Dibbern, editors, Information Systems Outsourcing, Towards Sustainable Business Value. pages 349-368, Springer, 2014. [doi]
@incollection{GallivanT14-0,
title = {The Development of IT Service Quality Standards in China},
author = {Mike Gallivan and Chen Tao},
year = {2014},
doi = {10.1007/978-3-662-43820-6_14},
url = {http://dx.doi.org/10.1007/978-3-662-43820-6_14},
researchr = {https://researchr.org/publication/GallivanT14-0},
cites = {0},
citedby = {0},
pages = {349-368},
booktitle = {Information Systems Outsourcing, Towards Sustainable Business Value},
editor = {Rudy Hirschheim and Armin Heinzl and Jens Dibbern},
publisher = {Springer},
isbn = {978-3-662-43820-6},
}