Noah Gans, Garrett J. van Ryzin. Optimal Control of a Multiclass, Flexible Queueing System. Operations Research, 45(5):677-693, 1997. [doi]
@article{GansR97,
title = {Optimal Control of a Multiclass, Flexible Queueing System},
author = {Noah Gans and Garrett J. van Ryzin},
year = {1997},
doi = {10.1287/opre.45.5.677},
url = {http://dx.doi.org/10.1287/opre.45.5.677},
researchr = {https://researchr.org/publication/GansR97},
cites = {0},
citedby = {0},
journal = {Operations Research},
volume = {45},
number = {5},
pages = {677-693},
}