R. Kelly Garrett, James N. Danziger. IM = Interruption Management? Instant Messaging and Disruption in the Workplace. J. Computer-Mediated Communication, 13(1):23-42, 2007. [doi]
@article{GarrettD08-0,
title = {IM = Interruption Management? Instant Messaging and Disruption in the Workplace},
author = {R. Kelly Garrett and James N. Danziger},
year = {2007},
doi = {10.1111/j.1083-6101.2007.00384.x},
url = {http://dx.doi.org/10.1111/j.1083-6101.2007.00384.x},
researchr = {https://researchr.org/publication/GarrettD08-0},
cites = {0},
citedby = {0},
journal = {J. Computer-Mediated Communication},
volume = {13},
number = {1},
pages = {23-42},
}