Heiko Gebauer, Felix Putz. The impact of service offerings on service-related performance outcomes. IJSTM, 8(2/3):123-138, 2007. [doi]
@article{GebauerP07,
title = {The impact of service offerings on service-related performance outcomes},
author = {Heiko Gebauer and Felix Putz},
year = {2007},
doi = {10.1504/IJSTM.2007.012864},
url = {http://dx.doi.org/10.1504/IJSTM.2007.012864},
researchr = {https://researchr.org/publication/GebauerP07},
cites = {0},
citedby = {0},
journal = {IJSTM},
volume = {8},
number = {2/3},
pages = {123-138},
}