Xiuli Geng, Xuening Chu. A new importance-performance analysis approach for customer satisfaction evaluation supporting PSS design. Expert Syst. Appl., 39(1):1492-1502, 2012. [doi]
@article{GengC12-0,
title = {A new importance-performance analysis approach for customer satisfaction evaluation supporting PSS design},
author = {Xiuli Geng and Xuening Chu},
year = {2012},
doi = {10.1016/j.eswa.2011.08.038},
url = {http://dx.doi.org/10.1016/j.eswa.2011.08.038},
researchr = {https://researchr.org/publication/GengC12-0},
cites = {0},
citedby = {0},
journal = {Expert Syst. Appl.},
volume = {39},
number = {1},
pages = {1492-1502},
}